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Aerial night view of the Kaaba surrounded by a large crowd of pilgrims in the mosque courtyard

Contact Us

We’re here to support you at every step of your pilgrimage journey. Reach out to our dedicated team anytime for inquiries, bookings, or guidance—your comfort and peace of mind are our priority.

Customer Care

Complaints & Escalations

complaint@alrawdatravel.co.uk

Note: For complaints or unresolved concerns, please email our dedicated complaints team and we will respond as soon as possible.

Family of four people dressed in white pilgrimage clothes standing in front of an orange mandala pattern

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Licensed &
Reliable

Trust Al Rawda Travel for a blessed pilgrimage of comfort, tranquility, and devotion, guided professionally from reservation to your safe homecoming.

24/7 Support
ATOL Protected

FAQs

Understanding Your Sacred Journey

Browse common questions regarding your pilgrimage experience, including visa requirements, hotel accommodations, and payment options thoroughly explained.

  • Transparent Pricing – No concealed charges
  • Dedicated Assistance – From initial booking to your safe return
  • UK-Based Support – Always available and attentive
  • Reliable Partners in Saudi Arabia – Guaranteeing seamless service throughout

At Al Rawda Travel, we pride ourselves on fulfilling our commitments — a professionally organized and spiritually rewarding pilgrimage.

We specialize in Hajj and best Umrah packages, customized to accommodate individual travelers, family groups, and senior pilgrims. Whether you're seeking affordable Umrah packages or a luxury Hajj experience, we deliver:

  • Flight arrangements from major UK airports
  • Complete visa processing support
  • Hotels near the Holy Haram
  • Professional Ziyarat guided tours
  • Round-the-clock assistance throughout your pilgrimage

Every package is crafted with your comfort, convenience, and spiritual fulfillment at heart.

Certainly. We offer specialized family-oriented and group Umrah packages, with dedicated services for elderly pilgrims and children. We guarantee everyone experiences a comfortable and spiritually enriching journey.

From your initial booking through your safe return, our dedicated team remains available for you. We provide 24/7 WhatsApp and telephone support, alongside on-site coordinators to assist with registrations, transfers, and additional needs.

Simply contact us at +44 (203) 944 6444 or email info@alrawdatravel.co.uk. One of our experienced consultants will assist you step by step, from choosing your ideal package to preparing for your departure.