Privacy Policy

Last Updated: November 2025

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1. INTRODUCTION

Welcome to Al Rawda Travel. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://alrawdatravel.co.uk/ or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

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2. COMPANY INFORMATION

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3. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you:

• Make a booking for Hajj, Umrah, or other travel services
• Register an account on our website
• Subscribe to our newsletter or marketing communications
• Contact us for customer support or inquiries
• Participate in surveys, promotions, or competitions

3.1 Personal Information

The personal information we may collect includes:

• Full name and title
• Date of birth
• Gender
• Contact information (email address, phone number, postal address)
• Passport details and nationality
• Payment information (credit/debit card details, billing address)
• Dietary requirements and special needs
• Emergency contact information
• Travel preferences and history
• Any other information you choose to provide

3.2 Passport and Travel Documents

As a travel agency specializing in Hajj and Umrah services, we require passport information and visa-related documents to process your bookings and comply with international travel regulations.

3.3 Health Information

We may collect health-related information including:

• Medical conditions that may affect your travel
• Mobility requirements
• Vaccination records (when required for travel)
• Dietary restrictions for religious or health reasons

3.4 Automatic Information Collection

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

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4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

4.1 To Provide Travel Services

• Process and manage your bookings for Hajj, Umrah, and other travel services
• Arrange flights, accommodation, transportation, and guided tours
• Apply for visas and travel permits on your behalf
• Provide customer support and respond to your inquiries
• Send booking confirmations, itineraries, and travel updates

4.2 To Comply with Legal Obligations

• Comply with ATOL regulations and travel industry requirements
• Meet passport control, immigration, and customs requirements
• Fulfill financial and accounting obligations
• Respond to legal requests and prevent fraud

4.3 For Marketing and Communications

• Send you promotional offers, newsletters, and updates about our services
• Inform you about special Hajj and Umrah packages
• Conduct surveys and gather feedback to improve our services
• Display personalized content and advertisements

4.4 To Improve Our Services

• Analyze website usage and customer preferences
• Develop new services and improve existing ones
• Monitor and improve website functionality
• Ensure security and prevent fraudulent activities

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5. LEGAL BASIS FOR PROCESSING (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our travel services contract with you
• Legal Obligation: Compliance with legal requirements, including ATOL regulations and immigration laws
• Legitimate Interests: Improving our services, preventing fraud, and marketing (where not overridden by your rights)
• Consent: Where you have given explicit consent for specific processing activities (e.g., marketing emails)

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6. SHARING YOUR INFORMATION

We may share your personal information with the following parties:

6.1 Travel Service Providers

• Airlines, hotels, and ground transportation companies
• Tour operators and local guides in Saudi Arabia
• Travel insurance providers
• Visa processing agencies

6.2 Payment Processors

• Secure payment gateways to process your transactions
• Banks and financial institutions

6.3 Government Authorities

• UK Civil Aviation Authority (CAA) for ATOL compliance
• Saudi Arabian government for Hajj and Umrah visa processing
• Immigration and customs authorities
• Law enforcement when legally required

6.4 Business Partners

• Marketing and analytics service providers
• Email service providers for communications
• Customer relationship management (CRM) platforms
• Website hosting and IT service providers

6.5 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety.

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7. INTERNATIONAL DATA TRANSFERS

As a travel agency arranging services to Saudi Arabia and potentially other countries, your personal information may be transferred to and processed in countries outside the UK and European Economic Area (EEA).

We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection laws
• Privacy Shield frameworks (where applicable)

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8. DATA RETENTION

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce our agreements
• Maintain ATOL compliance records

Specific retention periods:

• Booking information: 7 years after travel completion
• Financial records: 7 years for tax and accounting purposes
• Marketing preferences: Until you withdraw consent
• Website cookies: As specified in our Cookie Policy

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9. YOUR PRIVACY RIGHTS

Under UK GDPR and Data Protection Act 2018, you have the following rights:

9.1 Right of Access

You can request copies of your personal data held by us.

9.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

9.3 Right to Erasure

You can request deletion of your personal data in certain circumstances.

9.4 Right to Restrict Processing

You can request that we limit how we use your personal data.

9.5 Right to Data Portability

You can request your data in a portable format to transfer to another service.

9.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

9.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

9.8 Right to Lodge a Complaint

You can complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/
Phone: 0303 123 1113

To exercise any of these rights, please contact us at info@alrawdatravel.co.uk

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10. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

For more information, please refer to our separate Cookie Policy.

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11. SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Access controls and staff training
• Secure backup and disaster recovery procedures
• Firewall and anti-malware protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to protect your data using industry-standard practices.

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12. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including:

• Trustpilot for customer reviews
• Social media platforms
• Partner travel service providers

We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

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13. CHILDREN’S PRIVACY

Our services are intended for adults aged 18 and over. When processing bookings that include children (minors under 18), we collect their information only as necessary for travel arrangements and require parental/guardian consent.

We do not knowingly collect personal information from children for marketing purposes.

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14. MARKETING COMMUNICATIONS

We may send you marketing emails about:

• Special offers for Hajj and Umrah packages
• Travel tips and destination guides
• Company updates and new services
• Seasonal promotions

You can opt out at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us at info@alrawdatravel.co.uk
• Updating your preferences in your account settings

Please note: Opting out of marketing does not affect essential service communications related to your bookings.

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15. ATOL PROTECTION

Al Rawda Travel holds an ATOL license (ATOL 74904) issued by the UK Civil Aviation Authority. When you book a package holiday with us, your financial protection is guaranteed.

We are required to share certain booking information with the CAA for ATOL compliance and consumer protection purposes.

For more information about ATOL protection, visit: www.caa.co.uk/atol

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16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Legal or regulatory requirements
• Technology and security measures

We will notify you of any material changes by:

• Posting the updated policy on our website with a new “Last Updated” date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes indicates acceptance of the updated policy.

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17. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

We will respond to your inquiry within 30 days.

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18. DATA PROTECTION OFFICER

For data protection matters, you can contact our Data Protection Officer at:

Email: info@alrawdatravel.co.uk
Subject Line: “Data Protection Inquiry”

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19. GOVERNING LAW

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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© 2025 Al Rawda Travel. All rights reserved.